Pamela Voice API Skill

Make AI-powered phone calls with native phone tree navigation.

Jump to: Installation · Quick Start · Use Cases · SDK Reference

Prerequisites

• API subscription (required for API access)
• API key from your developer account
• Node.js 18+ (for JS/React) or Python 3.8+ (for Python)

Installation

JavaScript/TypeScript:

npm install @thisispamela/sdk

Python:

pip install thisispamela

React:

npm install @thisispamela/react @thisispamela/sdk

CLI:

npm install -g @thisispamela/cli

Getting Your API Key

1. Sign up for an API subscription at developer.thisispamela.com
2. Navigate to the API settings panel
3. Set up billing through Stripe
4. Click "Create API Key"
5. Save immediately - the full key (starts with pk_live_) is only shown once

Quick Start

Note: Phone numbers must be in E.164 format (e.g., +1234567890).

JavaScript

import { PamelaClient } from '@thisispamela/sdk';

const client = new PamelaClient({ apiKey: 'pk_live_...' });

const call = await client.createCall({
  to: '+1234567890',
  task: 'Call the pharmacy and check if my prescription is ready',
  voice: 'female',
  agent_name: 'Pamela',
});

const status = await client.getCall(call.id);
console.log(status.transcript);

Python

from pamela import PamelaClient

client = PamelaClient(api_key="pk_live_...")

call = client.create_call(
    to="+1234567890",
    task="Call the pharmacy and check if my prescription is ready",
    voice="female",
    agent_name="Pamela",
)

status = client.get_call(call["id"])
print(status["transcript"])

CLI

export PAMELA_API_KEY="pk_live_..."

thisispamela create-call \
  --to "+1234567890" \
  --task "Call the pharmacy and check if my prescription is ready"

Use Cases

Use Case	Example Task
Appointment Scheduling	"Call the dentist and schedule a cleaning for next week"
Order Status	"Call the pharmacy and check if my prescription is ready"
Customer Support	"Navigate the IVR menu to reach billing department"
Information Gathering	"Call the restaurant and ask about vegetarian options"
Follow-ups	"Call to confirm the appointment for tomorrow at 2pm"
IVR Navigation	"Navigate the phone menu to reach a human representative"

Key Features

• Phone tree navigation - Automatically navigates IVR menus, handles holds and transfers
• Custom tools - Register tools the AI can call mid-conversation
• Real-time transcripts - Webhook updates as the call progresses
• React components - Pre-built UI for call status and transcripts

SDK Reference

For detailed SDK documentation:

• JavaScript SDK - Full JS/TS reference
• Python SDK - Full Python reference
• React Components - Component library guide

Webhooks

Pamela sends webhooks for call lifecycle events:

• call.queued - Call created and queued
• call.started - Call connected
• call.completed - Call finished successfully
• call.failed - Call failed
• call.transcript_update - New transcript entries

Verify webhook signatures with the X-Pamela-Signature header.

Billing

• $0.10/minute for API usage
• Minimum 1 minute per call
• Only connected calls are billed
• API subscription required

Troubleshooting

"Invalid API key"

• Verify key starts with pk_live_
• Check key is active in the API settings panel

"403 Forbidden"

• API subscription required
• Check subscription status at developer.thisispamela.com

"Invalid phone number"

• Use E.164 format with country code: +1234567890

Resources

• Docs: https://docs.thisispamela.com/
• Demo: https://demo.thisispamela.com/
• API: https://api.thisispamela.com
• Support: [email protected]