Front

Use Front's API to manage conversations, read/send messages, and collaborate with team comments.

Setup

Get your API token from Front → Settings → Developers → API Tokens. Store it in ~/.clawdbot/clawdbot.json:

{
  "skills": {
    "entries": {
      "front": {
        "apiKey": "YOUR_FRONT_API_TOKEN"
      }
    }
  }
}

Or set env: FRONT_API_TOKEN=your_token

Quick Reference

List Inboxes

{baseDir}/scripts/front.sh inboxes

List Conversations

{baseDir}/scripts/front.sh conversations [inbox_id]      # Active conversations (unassigned + assigned)
{baseDir}/scripts/front.sh conversations --all           # Include archived
{baseDir}/scripts/front.sh conversations --archived      # Archived only
{baseDir}/scripts/front.sh conversations --unassigned    # Unassigned only
{baseDir}/scripts/front.sh conversations --assigned      # Assigned only
{baseDir}/scripts/front.sh conversations --limit 200     # Increase result limit (default: 100)

Get Conversation Details

{baseDir}/scripts/front.sh conversation <conversation_id>

List Messages in Conversation

{baseDir}/scripts/front.sh messages <conversation_id>

Search Conversations

{baseDir}/scripts/front.sh search "query text"
{baseDir}/scripts/front.sh search "from:[email protected]"
{baseDir}/scripts/front.sh search "tag:urgent"

Read Comments (Team Notes)

{baseDir}/scripts/front.sh comments <conversation_id>

Add Comment (Team Note)

{baseDir}/scripts/front.sh add-comment <conversation_id> "Your team note here"

Reply to Conversation

{baseDir}/scripts/front.sh reply <conversation_id> "Your reply message"
# With --draft flag to save as draft instead of sending:
{baseDir}/scripts/front.sh reply <conversation_id> "Draft message" --draft

List Teammates

{baseDir}/scripts/front.sh teammates

Assign Conversation

{baseDir}/scripts/front.sh assign <conversation_id> <teammate_id>

Tag Conversation

{baseDir}/scripts/front.sh tag <conversation_id> <tag_id>

List Tags

{baseDir}/scripts/front.sh tags

Get Contact Info

{baseDir}/scripts/front.sh contact <contact_id_or_handle>

List Drafts

{baseDir}/scripts/front.sh drafts [inbox_id]    # Search conversations for drafts

Note: Front API doesn't have a global drafts endpoint. This command checks active conversations for draft replies.

Common Workflows

Daily inbox review:

# List unassigned open conversations
{baseDir}/scripts/front.sh conversations --unassigned --status open

Find customer conversations:

{baseDir}/scripts/front.sh search "from:[email protected]"

Add team context:

{baseDir}/scripts/front.sh add-comment cnv_abc123 "Customer is VIP - handle with care"

Notes

• API base: Auto-detected (company-specific, e.g., https://company.api.frontapp.com)
• Auth: Bearer token in header
• Rate limit: 120 requests/minute
• Conversation IDs start with cnv_
• Inbox IDs start with inb_
• Always confirm before sending replies

API Limitations

• No global search: The /conversations/search endpoint may return 404 depending on API plan
• No global drafts: Drafts are stored per-conversation, not globally accessible
• Conversations vs Inbox: By default shows non-archived/non-deleted conversations (open, unassigned, assigned)